Privacybeleid

PRIVACY POLICY

Last updated: February 13, 2026

Lymphea operates this store and this website — including all related information, content, features, tools, products, and services — in order to provide you, as a customer, with a personalized shopping experience (collectively, the "Services"). Lymphea is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you, or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or rendered non-identifiable, such that it cannot be used to identify you or reasonably linked to you.

Depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details — including your name, address, billing address, shipping address, phone number, and email address.
Financial information — including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
Account information — including your username, password, security questions, preferences, and settings.
Transaction information — including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us — including information you include in your communications with us, for example when you send a customer service inquiry.
Device information — including information about your device, your browser or network connection, your IP address, and other unique identifiers.
Usage information — including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you — including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services — including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
From our service providers — including when we engage them to implement certain technologies, and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide the Services — including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in ways that are more relevant to you.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertising about products or services on the Services or on other websites — including based on items you have previously purchased or added to your cart, and your other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your inquiries, deliver effective services to you, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes — including requests from law enforcement or government agencies — to investigate or participate in civil discovery procedures, potential or ongoing litigation, or other adversarial proceedings, as well as to enforce our terms or policies, or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in line with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide you with marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites. You can exercise your rights to object to such uses here.
When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the one where you reside, in order to provide and improve the Services.

In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is the controller of your personal information — including for the purpose of responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about Shopify's use of your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify's privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend you review their privacy and security policies, as well as their other terms and conditions of use.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be viewable by other users of the Services and/or by users of those third-party platforms, without restriction as to use by us or any third party.

Our inclusion of these links does not imply endorsement of the content of these platforms, their owners, or their operators, except as otherwise stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as those terms are defined under applicable law) of personal information about individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The retention period for your personal information depends on a number of factors, such as the need to retain the information to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
Managing your communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe link included in our emails. If you unsubscribe, we may still send you non-promotional emails — for example, about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided under local law, you may exercise the following rights in addition to those listed above:

Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

If you reside in California or another U.S. state with applicable privacy legislation, you may have additional rights — including the right to know what categories of personal information we collect, to request deletion, to opt out of the "sale" or "sharing" of personal information, and to non-discrimination for exercising these rights.

You can exercise these rights at the designated places on the Services, or by contacting us at the details below. To learn more about Shopify's use of your personal information and the rights you may have — including those relating to data processed by Shopify — please visit https://privacy.shopify.com.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. As allowed by law, you may designate an authorized agent to make a request on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of your authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us at the details below, or by filing a complaint with the competent data protection authority in your region.

For the EEA, a list of supervisory authorities responsible for data protection is available here. For the UK, you can contact the Information Commissioner's Office (ICO). For California and other U.S. states, you can contact your state Attorney General or applicable privacy regulator.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses, or where applicable any equivalent contract issued by the competent UK authority — unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time — including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at contact@lymphea.co.

For the purposes of applicable data protection law, we are the controller of your personal information.

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